Allergens? Here is what you need to know...

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Every day our teams hand make hundreds of recipes using a vast amount of ingredients, so that we can offer our customers the fresh, delicious and varied menu that we pride ourselves on. The nature of our fresh food preparation means that we are handling allergens in our (sometimes very small!) kitchens and although we go to rigorous lengths to ensure that allergens are never mishandled, we cannot absolutely guarantee this.

We want to reassure our customers that we take our responsibility around the clarity of and access to allergen information very seriously, and as such there are numerous places you can find the information you need, should you have an allergy or food intolerance.

When you buy a product from the fridge in our stores there is a label that lists any of the 14 declarable allergens. For even more thorough information this Allergen Guide documents all our currently sold products with a full ingredient list, nutritional information and any of the 14 declarable allergens within them.

Our shop teams also have a copy of this Allergen Guide in their store should you have a question – however we also encourage our customers with any allergen queries, especially ones that aren’t the 14 declarable ones, to talk to us on and a member of our food team will get back to you as quickly as possible.

We’re here to help – so please do not hesitate to contact us with a question.